Refunds, returns, and exchanges

Due to the nature of our products no returns or exchanges are allowed.

In the event that your order (emulsions) arrives damaged in any way, please email us as soon as possible at cakecakecakes.etc@gmail.com with your order number and a photo of the item’s condition. We will issue a replacement within 48hrs if items are in stock or refund (minus shipping) if items are out of stock.

Cake, Cake, Cakes Etc. LLC is not responsible for any damages done to cakes that leave our bakery when we are not delivering them. All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

Guarantee / Disclaimer

• We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
• Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

If you have any further questions, please don't hesitate to contact us at cakecakecakes.etc@gmail.com

Cancellation Policy

Please be aware that we are unable to cancel orders with less than 10 days notice. In some, but not all cases, it may be possible for us to offer full or partial store credit (NO CASH REFUNDS) for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order.

Cake, Cake, Cakes Etc. LLC reserves the right to modify its exchange/return/refund policy at any time.